Support is one of the key components of an efficient operation of any online store. Our technical support will assist you with all the functions so that you apply them to your business as efficiently as possible.

Support quality in 2016
4,6 364 reviews
5000 tickets processed

Standart support

Basic support provides answers to basic questions related to the platform operation or its functions.

  • Access to knowledge base
  • Personal account with history of requests and ticket system
  • Assistance in setting up your website
  • Platform updates

Premium support

Prompt responses to requests, priority in upgrading and other advantages.

  • Personal manager
  • Prompt responses
  • Help via phone

Online store launch

Get all the essential assistance for quick launch:
  • personal training on administration panel,
  • support in setting up your store,
  • Knowledge base

    It includes guidelines, FAQs, videos and articles on all issues related to the platform features and settings.
    wiki.horoshop.com.ua
  • Contacting support

    You can create tickets on your personal profile page or send a request to support@horoshop.com.ua. You are able to track current status of your request and the history of previous ones.
    Sign in to your account
Support plan Standart Premium
 
 
Access to knowledge base
Access to ticketing system
Email support
Unlimited number of requests
Support via phone
Personal manager
 
Help with features and settings
Help with setting up your website
Updates on request on request within agreed time-frames
Training on administration panel functions in our office or via Skype
 

Time frames to deliver replies: 9 AM to 6 PM in working days

Time frames to correct errors are the same for all tariff plans; deadlines are subject to a point of order..

Need more information?

We will answer all your questions