Support is one of the key components of an efficient operation of any online store. Our technical support will assist you with all the functions so that you apply them to your business as efficiently as possible.
Basic support provides answers to basic questions related to the platform operation or its functions.
- Access to knowledge base
- Personal account with history of requests and ticket system
- Assistance in setting up your website
- Platform updates
Prompt responses to requests, priority in upgrading and other advantages.
- Personal manager
- Prompt responses
- Help via phone
Online store launch
- personal training on administration panel,
- support in setting up your store,
Knowledge baseIt includes guidelines, FAQs, videos and articles on all issues related to the platform features and settings.wiki.horoshop.com.ua
Contacting supportYou can create tickets on your personal profile page or send a request to firstname.lastname@example.org. You are able to track current status of your request and the history of previous ones.Sign in to your account
|Access to knowledge base|
|Access to ticketing system|
|Unlimited number of requests|
|Support via phone||—|
|Help with features and settings|
|Help with setting up your website|
|Updates||on request||on request within agreed time-frames|
|Training on administration panel functions in our office or via Skype||—|
Time frames to deliver replies: 9 AM to 6 PM in working days
Time frames to correct errors are the same for all tariff plans; deadlines are subject to a point of order..
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